MSC Mediterranean Shipping Company continues to invest and lead the world container market with ships, an extensive container fleet, intermodal and dedicated staff for its customers. The Company’s evolution to its leading brand needs consistency to market, and therefore it is paramount to standardise data, processes and management information.

Established in 1998, MSC Technology provides development and technology support for the MSC transportation divisions and is composed by highly accomplished technology professionals. Today, with a team of 1000 plus, MSC Technology provides the best, most interactive maritime software solutions available in the industry. With an emphasis on equal employment opportunities and a collaborative approach to growing our expertise and solving complex problems, we are a trusted strategic partner with a great journey ahead of us.

The AI Low-Code Developer is responsible for designing, developing, implementing, and supporting innovative AI solutions primarily using Microsoft Copilot Studio and Microsoft Power Platform technologies. Working closely with business stakeholders, AI Champions, and cross-functional IT teams, the role focuses on delivering secure, reliable, and maintainable AI agents and automated workflows that support the organization's digital transformation initiatives.

Key Responsibilities

• Design, develop, and implement medium-complexity AI agents and low-code solutions using Microsoft Copilot Studio, Power Automate, and other approved Power Platform technologies.
• Translate business requirements into technical designs, configuring AI agent instructions, knowledge sources, actions, connectors, and automated workflows.
• Ensure solutions comply with enterprise security standards, architectural guidelines, and technical integration requirements.
• Contribute to all phases of the development lifecycle, including analysis, design, implementation, testing, deployment, and continuous improvement.
• Design and execute functional, integration, and regression testing, coordinating user acceptance testing (UAT) with relevant stakeholders.
• Manage technical reviews and deployments across development, testing, and production environments, ensuring solution quality and reliability.
• Provide post-deployment support, troubleshoot incidents, monitor solution performance, and implement enhancements based on user feedback.
• Collaborate with AI Champions, business stakeholders, and IT teams, maintaining technical documentation and supporting knowledge-sharing initiatives.

Qualifications and Experience

• Proven experience designing and implementing AI agents or business automation solutions using low-code platforms.
• Required: Hands-on experience with Microsoft Copilot Studio, Power Automate, or comparable low-code technologies.
• Knowledge of Microsoft Power Platform environments, connectors, solutions, and application lifecycle management (ALM).
• Understanding of REST APIs, authentication mechanisms, enterprise data integrations, and role-based access control (RBAC).
• Experience with solution testing, deployment, technical documentation, troubleshooting, and production support.
• Strong analytical, problem-solving, communication, and stakeholder-management skills, with the ability to collaborate across business and technical teams.
• Good command of written and spoken English.
• Nice to have: Microsoft Power Platform or Copilot Studio certifications, knowledge of shipping or logistics, and a degree in Computer Science, Engineering, or a related field.

LOCATION

• Full-time, hybrid position based in Orlando, FL (Florida, USA).
• Candidates MUST be able to reliably commute to the Orlando office on required on-site working days.
• Relocation assistance and visa sponsorship are NOT offered for this position.

BENEFITS

• 401(k)
• 401(k) matching
• Health, Dental, Vision insurance
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Paid time off
• Parental leave