Are you looking to work for an organisation with a real purpose – one where there is no limit to fresh ideas and discovering what’s next?

Join us at the Retail Trust.

As the industry’s charity, our cause is to create, hope and health and happiness for everyone in retail. Yes, that’s right, everyone. That’s more than three million retail colleagues and their families. And you can help to achieve that mission.

We’re on a journey of transformation, building on what our founders developed nearly 200 years ago and are moving at an astronomical pace. We’re looking for individuals who possess high energy and passion, and are all-in, collaborative and forward-thinking. The opportunity for personal and professional growth is momentous.

If you are interested in working for a dynamic organisation that has been voted as one of The Sunday Times Best Places To Work for two years in a row, we want to hear from you!

£13.45 per hour / £12,239.50 per annum

17.5 hours per week, 9:00am – 4:30pm

Job share role

Your day will be spent providing a front of house reception services for the Hugh Fraser Retirement Estate in Crookfur. You will undertake general administrative duties and provide a high standard of customer service to residents, staff visitors and external contacts.

Core responsibilities

• Acting as a professional first point of contact for residents, staff, visitors and external contacts.
• Provide a welcoming reception, telephone and administration service.
• Dealing with incoming and outgoing post and correspondence.
• Facilitating communication between the residents and the management team.
• Issue identity cards when necessary and recording arrival and departure times.
• Collating and processing newsletters and any other communicative documents.
• Daily maintenance of office equipment in readiness for use and ordering stationery using both computerised and manual systems.
• Liaising with Health, Social Services and other agencies in the delivery of Supported Housing.
• Maintaining databases, gathering and collating statistics and other data sets as required.
• Undertaking photocopying, faxing, filing and shredding as required.
• Maintaining clear and GDPR compliant records both physical and electronic.
• Liaising with other staff regarding matters of finance and accounts for the estate.
• Taking minutes and notes of meetings as requested and disseminating/ sharing these as per policy, processes and instruction.

Educational/Qualifications

• Relevant qualifications in administration or IT
• Educated to GCSE standard or equivalent.

Experience

• Demonstrable experience in an office environment
• Ability to work in a team as well as independently
• Ability to communicate with a variety of people.

Knowledge/Skills

• IT literate including Word and Excel
• Excellent customer service skills
• Excellent communication skills (written and oral) and the ability to communicate with a wide range of people in person and by telephone
• Numeracy skills
• Ability to set up and maintain effective computer and manual administrative systems
• Ability to work to a high degree of accuracy and attention to detail
• Ability to follow verbal and written instructions and undertake a variety of tasks
• Ability to prioritise work and ability to work to deadlines
• Basic health and safety and fire precaution procedures (or willingness to undertake training).

We look after you by providing you with:

• A pension scheme of up to 9% employer contributions.
• Market-leading wellbeing and perks package which includes:
  • Life assurance of four times your salary.
  • A health cash plan, allowing you to claim back on the cost of a number of services such as optical, dental and medical.
  • Access to a confidential free counselling and support phoneline.
  • The day off to celebrate your birthday including a £20 voucher to spend.
  • Enhanced family friendly benefits including up to ten days compassionate leave per year, three months full maternity pay, and two weeks full paternity pay.
  • Additional days of leave for wellbeing, volunteering and personal development.

If you are interested in working for a dynamic organisation that transforms lives for good, we want to hear from you.