South West based charitable housing association BCHA was founded over 50 years ago with a continuing mission to meet housing need and end homelessness. We aim to achieve this through the building and provision of affordable and secure homes, and by supporting individuals to take control and lead independent, fulfilled lives. Whether we are developing sites or supporting people with housing, learning or living skills, we believe in equality, the importance of every individual and the right to be valued and treated with dignity and respect. Our doors are open to everyone.

BCHA has an opportunity in our Homelessness accomodation service in Bournemouth; In this role you will develop customer led support using person centred and psychologically informed approaches by providing information, advice and support for adults who are or at risk of homelessness

The team consistently use a trauma-informed, person-centred approach to reach the customer in a way that facilitates a better understanding of the person and how to most effectively support them.

You will guide the team to build trusting relationships with customers who find themselves in a vulnerable situation to manage risk, engage in recovery and work towards a sustainable pathway for the future.

We can offer you the opportunity to:

· work within a professional team in a friendly and supportive environment;

· achieve real job satisfaction in a rewarding and challenging role;

· focus on building trusting relationships with our customers;

· receive full training in trauma informed approaches, managing mental health, substance misuse and accommodation services;

· liaise with external providers to access services that support customers;

BCHA Safer Recruitment: Safeguarding children and adults is our first priority and we will ensure we follow safer recruitment procedures.

As an employer, we will do everything possible to prevent unsuitable people obtaining employment with BCHA. Our overall aim is to ‘deter unsuitable applicants from applying for roles with children and adults, and we will ensure that all candidates are treated fairly, consistently and in compliance with current legislation.

BCHA is committed to safeguarding and promoting the welfare of people, and expects all employees and volunteers to share this commitment.

Closing date: 27th May 2025

. prioritise the immediate safety needs of the customers and manage risk;

· enable customers to access funds and specific support services;

· engage customers in their own recovery and support planning;

· provide intensive personalised support and effective case management;

· support access to services including legal, mental health, sexual, domestic, drug & alcohol abuse;

· build professional working relationships - internally & externally;

· be a resilient, confident, calm, practical & pragmatic person;

· be self-motivated, proactive, assertive, empathic and non-judgemental;

· have good listening, questioning and written skills